Frequently Asked Questions

FAQ 常見問題

如何網路下單 How to place an order?
登入會員 → 選購花禮 → 填寫訂購資料 → 付款
1.首先加入會員。請先註冊一個會員帳號
2. 將花禮加入購物車後,依指示填妥訂單資料與付款方式
3.進行付款。請務必完成付款,我們才會替您準備花禮與出貨事宜。
(選擇自行轉帳匯款者,付款成功後,請來電或填寫"轉帳回覆單",告知您的末四碼)
4.您會收到一封系統確認信。在您成功下單後,可在會員專區裡隨時追蹤您的訂單狀態
若您付款後仍處於" 新訂單 "超過15小時,請與我們聯繫,確認是否成功收到您的訂單

 

Login → Add to cart → Pay for Orders
1. First become a member. You can register with Facebook or create an account.
2. Add desired items to cart and input delivery details.
3. Choose your preferred payment method.
  If you choose to pay with a credit card, you will be directed to third party payment site.
 In any case, you should follow through the transaction without closing or refresh the browser.
4. Upon completion of the payment transaction, you will receive automated confirmation email!
* All orders must be paid for prior to dispatch.

 

請問要多久前下單 How far in advance should I place my order?
我們建議在送花前三日完成訂購,讓我們有充裕時間為您準備花禮!
若是緊急訂購,請先與我們聯繫。花材盆器方面受限,以門市現貨為主
請注意,請務必在送花前完成付款,方能幫您出貨。

 

We would recommend orders to be placed at least 3 days in advance for us to prepare your orders.
It allows us to ensure that flowers are fine and fresh as you're expecting it to be.
For urgent, same day, or next day deliveries, please contact us to check on flower and delivery schedule availability.
If you make your purchase before 12 noon(Taiwan time),
usually we can deliver on the same day, but the selection of products may be limited.
Please note:All orders must be paid for prior to dispatch.

 

是否能客製化花禮 Do you do customized bouquets?
可以的,您可以填寫"花禮洽詢單 ,告訴我們您的需求與預算。
當然您可以提供照片供我們參考,不過由於每家店的手法、素材不同,無法做出完全一模一樣的花禮,望您諒解。
請注意,客製花禮請務必於" 花禮需求日 "五天前下單並完成付款。

 

This depends on what you'd like to customize!
Let us know what type of budget and arrangement you would like to have.
Or you can "send us a picture and we will tell you how much it will cost for us to make a similar one.
However, please be aware that every florist has their own style , cannot be reproduced exactly like the picture.
Please note: for customized order, please place your order at least 5 days in advance

 

可以不要讓收花人知道是誰送嗎? Can I send flowers anonymously?
可以的,請特別註記提醒,我們將能替您保密。
Yes you can send flowers anonymously. Please leave a note to remind us.

 

Can you deliver at a specific time?
配送時間僅提供上午(9:00-12:00)、下午(13:30-18:00) ,無法選擇詳細到貨時間
如有時間上特殊需求請先與我們聯繫。
重大節日(如春節、情人節、母親節...等) 因訂單量較大,恕不指定時段。
若您知道收花人的行程(例如: 下午五點過後人不會在),請在訂單備註提醒我們。

We can't guarantee it, but we'll do our best! Just leave a message in the Note section.
For example, say "deliver before 5:00 PM, she leaves work then." That way the driver will know to make it a priority.

 

收花人不在怎麼辦? What if my recipient is not present at the time of delivery?
若收花人不在,則會請管理員、家人、同事、工作人員...旁人代為轉交,並撥打電話知會收花人
如果撥打對方電話無人接聽且現場也沒人能代簽收。
開幕與追思的 蘭花、盆栽、高架花籃、盆花則會擺放在現場。
若您不希望將花禮留在現場,請務必在訂單備註告訴我們,我們會將花禮帶回店裡。
您可選擇來店將花禮取走,或是請我們再次安排運送花禮(需要另外跟您收取運費)

If the intended recipient isn't there to receive their flowers,
then we will do our best to ensure they are left with neighbors or in a safe place.
You can also leave any specific instructions for this during the checkout process

 

追思花禮要提供哪些資訊?
What information do you need to order funeral flowers?
*亡者姓名(請參考訃聞)、享壽年齡、連絡電話
*告別式(設奠)日期、時間、地點
若為特殊宗教(基督天主、回教)、親屬關係,請在訂單特別備註
若您仍不確定,可以將訃聞傳給我們。

Taiwanese usually send flowers to the deceased instead of family member.
If you want to send sympathy flowers to family member to express your condolences,Tabletop Flowers would be your best option.
(Typically standing arrangement are designed for funeral parlor display.)

If you are sending the flowers to the funeral, there are some information we need to know.
*The Chinese name of the deceased
*The approximate age of deceased
*The faith of the deceased
* Contact people in Taiwan and contact numbers.
* Time and the place of the funeral service
If you still not sure, just send us a picture of obituary and we will handle it.

 

追思花禮的限制與可能的情況
1. 告別式(設奠)場所於:殯儀館、火化場、私人會館、教會…,要看是否已能擺放花禮,才能決定配送日期&時間。
因此可能會無法照您訂單上填寫的日期與時間送出。 請務必註明公祭日期與時間,我們必定會替您在儀式前送達。

2. 送花地址應該留哪裡?
請留告別式場所(設奠地點)。若您不確定,請將訃聞的內頁與封頁 傳真或email給我們,能使我們更能評估花況與運送。
若您是商業上的往來不清楚也沒收到訃聞。為了得知所需資訊(年齡、公祭時間、地點...),我們可能會事先與家屬聯繫確認,還望您見諒

3. 可能會發生的情況如下:
情況一: 訃聞上寫了好多場所,花應該要送到哪裡
→送花地點:公開追思禮拜的場所



情況二:當告別式在停棺處
儀式前會先停靈在"不能擺放花禮"的小靈位,直到當日才會轉移至停棺處舉辦。
告別式當日送較為適合。因此我們需要儀式的日期與時間


當告別式地點在殯儀館、會館、火化場時,在儀式前會先暫時的停靈在家中、殯儀館小靈位(不能擺放花禮)...等地方,
之後才會再移轉到較大的告別式會場來公開讓大家追思
根據我們的經驗,家屬都希望花禮能直接送到告別式的場所而不是原先暫時停靈的地方
(可能因為原先的空間太小無法擺放或是他們還要另搬花禮到告別式不方便)
若您堅持要先送到住家地址,請您務必事先跟家屬確認,是能收花與擺放花的。
由於交易僅含一次配送費用,當花禮送到喪宅時,視為交易完成。如您需再移到告別式會場,則要另酌收運費

情況三:告別式在殯儀館的廳位,什麼時候能送?為什麼我不能提前好幾天送過去?
→等喪家正式租用廳位的時段 才能送花
就像住旅店時,當預約的日期與時間還沒到,是無法提前使用房間的。
要等到前面房客退房後才能住進去一樣的概念。
台中殯儀館、東海火化場、大甲火化場 可幫您查詢。

情況四:為什麼不能送花到小靈位?
基本上是館方的規定。況且沒有空間可以擺放您的花禮。

 

送出訂單後,發現資料錯誤 What if I made a mistake on my order?
在送出訂單後,若發現您所提供的資訊有誤,請盡快的與我們聯繫,來幫您修正。
If you notice something wrong with your order, contact us immediately and we'll correct the error.

 

如何得知付款成功 How do I know if a payment has been successful?
*銀行匯款/ ATM 轉帳
當您完成款項後,請務必告訴我們您的匯款帳號後四碼。
在確定收到您的款項後,您的訂單狀態將改為"已確認"。
若您付款後仍處於" 新訂單 "超過15小時,
請與我們聯繫,確認是否成功收到您的訂單

 

*信用卡付款
在您刷卡成功後,您的訂單金流狀態 會顯示"交易成功"。
同時您會在信箱裡收到一封系統確認信。
You can also check the order status by clicking on My Account > My Orders.
The order date, item description, item number and delivery status are displayed.
Once your credit card has been authorized, your Payment Status will appear as"付款成功".
You should also receive an automatic confirmation email.

 

刷卡失敗怎麼辦 Why does my online credit card payment fail?

信用卡付款失敗可能的原因:
• 第一次使用尚未開卡
• 輸入錯誤(卡號、到期日、CVV2 /CVC2/CAV2認證碼)
• 信用卡過期
• 超出信用卡使用額度或餘額不足
• 信用卡不允許海外或線上交易
• 發卡行內部系統問題…等
• 此筆卡號同時有人刷卡授權中,因此視窗會跳出
• 信用卡授權時,網路不穩斷線或交易未完成時離開頁面
(提醒您,刷卡過程請勿中斷網路、往返上一頁、關閉或重新整理網頁)

*當您刷卡失敗時,請先與您的發卡行連繫。並重新下單。
(失敗可能性有很多,可能是以防止濫用...等,拒絕交易原因僅有發卡行才會知道)

*若仍無法解決刷卡失敗,請換其他信用卡,或者改用其他付款方式。

 

A list of common reasons why payments fail:
• Your Credit Card has not been activated for use
• You entered an incorrect card number or CVV2/CVC2/CAV2 number.
• The card expired.
• You've exceeded the card's credit limit or single transaction limit.
• The account doesn't have sufficient funds.
• You exceeded the maximum number of charges the card can receive in a period.
• The issuing bank doesn't allow the use of the card for internet or international transactions.
 Talk to your bank to allow these types of transactions, then retry the credit card .
  Or, enter a new card that does allow internet or international transaction
• 3D Secure Verification Issue

To resolve a declined payment, you'll need to figure out why the payment was declined.
Usually this involves contacting your bank or credit card company to fix the issue.

If you're still having problems with your card, try :
1. Using an alternative credit card
2. Changing your payment method at checkout. 

 

如何知道訂單已出貨/送達 How do I know if my order has been delivered?
你可在會員專區>我的帳戶>訂購紀錄 裡,查看訂單狀態。
當花禮已出貨送達,您會收到一封系統確認信到您的信箱裡。
You can track your orders by clicking on My Account > My Orders.
When your order has delivered, the order status shows " 已出貨 "
Besides, you will receive an automatic notification email

 

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